Mergenthaler Customer
Service Surveys
We understand that the only true measurement of quality is from the perspective of our customers. After every move United will mail a questionaire seeking feedback on the performance of salespeople, coordinators, packers, the driver, his crew at origin and destination, as well as the overall experience. With this information we are able to constantly improve our performance. At Mergenthaler Transfer we consider anything less than a 10 a failure. If, during your move, you are unhappy with any aspect of the relocation, call your Mergenthaler representative. We are committed to finding solutions so we will be worthy the highest marks.